This month, our team had the pleasure of conducting a product training session for new staff and staff new to Timber with one of our retail customers, equipping their team with a deeper understanding of timber and timber products.
James Szabadics, our Technical Product manager explained the benefits of timber compared to alternatives, how timber is graded and what the grades mean, how the timber is treated and used in a practical sense and even included interactive exercises so everyone could begin to use the product lingo used by builders, trades and industry professionals talking about timber structures. The team now has the base knowledge they need to confidently guide their customers through their purchasing decisions.
At STAXA Timber Solutions we believe that education and product knowledge is part of delivering great service. By investing in product training for our valued customers, we ensure that their staff possess the expertise necessary to recommend the right solutions for any project, big or small which can also avoid costly errors and delays. Whether you’re a contractor, homeowner, or DIY enthusiast, it will be a better experience when the team dealing with you has timber know-how and product knowledge.
Ongoing training and knowledge-sharing are part of our commitment to customer satisfaction. We understand our product and basic knowledge of products, changes in product specifications and product innovations is crucial in today’s ever-evolving market. That’s why we offer customized training programs tailored to the unique needs of our customers, empowering their staff to deliver unparalleled service and expert guidance to their customers.